Terms & Conditions

Buddy and Zara Online Shop - Terms and Conditions

Welcome to Buddy and Zara, your trusted online destination for premium dog harnesses, dog leashes, dog collars, dog martingale collars, and dog poop bag holders. By using our website and/or placing an order with us, you agree to the following terms and conditions. Please read them carefully.

1. Product Usage and Liability

1.1. Buddy and Zara products are intended for use with dogs only. We are not responsible for any damage or injury caused by misuse of our products, either by a dog or a person.

2. Orders and Payments

2.1. All orders placed on our website are subject to acceptance and availability.

2.2. Prices listed on the website are in the currency specified. You are responsible for any currency conversion fees.

2.3. Payments can be made through the secure payment methods provided on our website.

3. Shipping and Delivery

3.1. Shipping times and costs will vary based on your location and the chosen shipping method. Please refer to our Shipping Policy for more information.

4. Returns and Refunds

4.1. Please refer to our Returns and Refunds Policy for information on returning products and requesting refunds.

5. Personal Data and Privacy

5.1. We collect and process your personal data in accordance with our Privacy Policy. By using our website and making a purchase, you consent to the collection, processing, and storage of your personal data by Buddy and Zara for order processing, customer support, and marketing purposes.

6. Marketing Communications

6.1. By agreeing to these terms and conditions, you consent to receiving marketing communications from Buddy and Zara, including promotional emails and newsletters. You can opt-out of these communications at any time by following the instructions provided in the communication.

7. Use of Customer Phone Number

7.1. Buddy and Zara may use your phone number as a contact method for feedback purposes only. We will not use your phone number for marketing or any other purpose unrelated to customer feedback.

8. Intellectual Property

8.1. All content on the Buddy and Zara website, including but not limited to text, images, logos, and product descriptions, is protected by copyright and other intellectual property rights. You may not use, reproduce, or distribute any content without our express written permission.

9. Amendments to Terms and Conditions

9.1. Buddy and Zara reserves the right to amend these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms and conditions regularly.

10. Governing Law (European Union)

10.1. These terms and conditions shall be governed by and construed in accordance with the laws of the European Union, specifically Romania, without regard to its conflict of laws principles.

10.2. Any disputes arising from or related to these terms and conditions shall be subject to the exclusive jurisdiction of the courts in Maramures or any other competent court as determined by applicable European Union law.

By making a purchase on Buddy and Zara's website, you acknowledge that you have read, understood, and agree to these terms and conditions in their entirety. If you do not agree with any part of these terms and conditions, please do not place an order with us. If you have any questions or concerns, please contact our customer support team before proceeding.

Thank you for choosing Buddy and Zara!