Privacy Policy

Buddy and Zara Online Shop - Privacy Policy

Effective Date: 06.10.2023

Welcome to Buddy and Zara, the premier online destination for high-quality dog accessories, including dog harnesses, dog leashes, dog collars, dog martingale collars, and dog poop bag holders. We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information. By using our website and/or making a purchase, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1. Personal Information: When you make a purchase or create an account with Buddy and Zara, we may collect personal information such as your name, shipping address, billing address, email address, and phone number.

1.2. Payment Information: We collect payment information, including credit card details, to process your orders securely. Please note that we do not store your payment information after the transaction is completed.

1.3. Order Information: We collect details about your orders, including the products you purchase, order history, and order preferences.

1.4. Marketing Preferences: With your consent, we collect information about your marketing preferences, including your consent to receive newsletters and promotional emails from Buddy and Zara.

2. How We Use Your Information

2.1. Order Processing: We use your personal information to process and fulfill your orders, including shipping and delivery.

2.2. Customer Support: We may use your information to provide customer support, address inquiries, and resolve issues related to your orders.

2.3. Marketing Communications: With your consent, we may send you promotional emails, newsletters, and marketing communications about Buddy and Zara products and services.

2.4. Feedback Collection: We may use your phone number as a contact method for feedback purposes only. We will not use your phone number for marketing or any other purpose unrelated to customer feedback.

3. Data Retention

3.1. We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

4. Your Rights

4.1. You have the right to:

4.1.1. Access your personal data.

4.1.2. Correct inaccuracies in your personal data.

4.1.3. Withdraw your consent for marketing communications at any time.

4.1.4. Delete your account and personal data, subject to legal requirements.

5. Security Measures

5.1. We implement reasonable security measures to protect your personal data from unauthorized access, disclosure, or alteration.

6. Changes to this Privacy Policy

6.1. We reserve the right to amend this Privacy Policy at any time. Updates will be posted on our website, and the effective date will be revised accordingly.

7. Contact Us

7.1. If you have questions or concerns about our Privacy Policy or how we handle your personal data, please contact us at support@buddyandzara.com

Thank you for choosing Buddy and Zara. We are committed to safeguarding your privacy and ensuring a secure shopping experience. Your trust is important to us, and we are dedicated to maintaining the confidentiality of your personal information.