Shipping Policy

Buddy and Zara Online Shop - Shipping Policy

Shipping Policy

Effective Date: 06.10.2023

1. Shipping Options

1.1. Domestic Shipping: We offer shipping services within Romania.

1.2. International Shipping: We also offer international shipping to EU (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden)

2. Processing Time

2.1. Order Processing: All orders are processed within 2 - 3 business days (excluding weekends and holidays) unless otherwise specified in the product description.

3. Shipping Rates

3.1. Domestic Shipping Rates: Shipping rates for domestic orders are based on the total order value, weight, and the selected shipping method. You can review shipping costs during the checkout process.

3.2. International Shipping Rates: International shipping rates are determined by the destination country, package weight, and shipping method. You can review shipping costs during the checkout process.

4. Shipping Carriers

4.1. We partner with reputable shipping carriers, including but not limited to:

• DHL

• FedEx

• DPD

5. Estimated Delivery Time

5.1. Domestic Orders: Estimated delivery times for domestic orders vary based on your location and selected shipping method. Standard shipping typically takes 2 -3 business days, while expedited options are available for quicker delivery.

5.2. International Orders: Estimated delivery times for international orders vary significantly based on the destination country and selected shipping method.

6. Tracking Information

6.1. Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status and progress of your shipment.

7. Order Status and Updates

7.1. You can check the status of your order and view order history by logging into your account on our website.

8. Shipping Restrictions

8.1. We may not be able to ship certain products to specific locations due to legal or logistical restrictions. Please review our product pages and shipping restrictions before placing an order.

9. Returns and Refunds

9.1. For information on our return and refund policy, please refer to our Return Policy

10. Contact Information

10.1. If you have any questions or concerns regarding our shipping policy, please contact us.

11. Changes to Shipping Policy

11.1. We reserve the right to update and modify our shipping policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.